Terms and Conditions

Welcome to The Tikhi. By accessing or using our website, placing an order, or using any of our services, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our website.

1. General

The Tikhi provides food products, including pickles and related items, for sale through its website. By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

2. Products and Orders

We make every effort to display our products, descriptions, pricing, and availability as accurately as possible. However, slight variations in packaging, color, texture, or appearance may occur due to photography, lighting, or product batch differences.

All orders placed through the website are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our sole discretion.

3. Pricing and Payments

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without prior notice.

We accept payments through the payment methods available on the website. By placing an order, you agree to provide current, complete, and accurate payment information.

4. Shipping and Delivery

We aim to process and dispatch orders within the timeline mentioned on the website. Delivery timelines may vary depending on location, courier service, public holidays, weather, or other unforeseen circumstances.

The Tikhi shall not be held responsible for delays caused by third-party logistics providers or circumstances beyond our control.

5. Returns and Refunds

Due to the nature of food products, returns may not be accepted once the product has been delivered, unless the item received is damaged, defective, expired, or incorrect.

If you receive a damaged or incorrect product, you must contact us within 24 to 48 hours of delivery with clear photos and order details. Refunds or replacements, if approved, will be processed as per our Return and Refund Policy.

6. Product Storage and Usage

Our products should be stored as per the instructions provided on the packaging. The Tikhi is not responsible for spoilage, damage, or quality issues arising from improper handling, storage, or use after delivery.

7. Intellectual Property

All content on this website, including but not limited to text, images, graphics, logos, product names, branding, and design elements, is the property of The Tikhi and is protected under applicable intellectual property laws. You may not copy, reproduce, distribute, or use any content without prior written permission.

8. User Conduct

You agree not to use the website for any unlawful purpose or in any way that may damage, disrupt, or interfere with the website or its services. You must not attempt to gain unauthorized access to any portion of the website or related systems.

9. Limitation of Liability

The Tikhi shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of, or inability to use, our website or products, to the maximum extent permitted by law.

10. Allergies and Ingredient Awareness

Customers are advised to read product descriptions, ingredients, and labels carefully before consumption. The Tikhi shall not be responsible for allergic reactions or health issues arising from ingredients used in the products. If you have any food sensitivities or medical concerns, please consult a qualified professional before consumption.

11. Privacy

Your use of this website is also governed by our Privacy Policy. By using the website, you consent to the collection and use of information in accordance with our Privacy Policy.

12. Changes to Terms

The Tikhi reserves the right to update, modify, or change these Terms and Conditions at any time without prior notice. Continued use of the website after any changes constitutes your acceptance of the revised terms.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in connection with the use of this website shall be subject to the jurisdiction of the courts of New Delhi, India.

14. Contact Us

If you have any questions regarding these Terms and Conditions, you may contact us through the contact details provided on our website.