Cancellation and Refund Policy


Cancellation and Refund Policy for "The Tikhi".

Last Updated: 29.11.2023

We at "The Tikhi" strive to provide our customers with a seamless shopping experience. This Cancellation and Refund Policy outlines the procedures and conditions related to canceling orders and seeking refunds.

  1. Order Cancellation: a. Cancellation Period: You may cancel your order within [X] hours of placing it, provided that the order has not already been processed for shipping. b. Cancellation Process: To cancel an order, please log in to your account or contact our customer support team .

  2. Refund Eligibility: a. Cancelled Orders: If you cancel your order within the specified time frame, and the order has not been processed, you will be eligible for a full refund. b. Defective or Damaged Products: If you receive a defective or damaged product, please contact us within [X] days of receiving the item to be eligible for a refund or replacement.

  3. Refund Process: a. Refund Method: Refunds will be processed using the original payment method used for the purchase. b. Processing Time: Please allow [X] business days for the refund to be reflected in your account after the return has been processed.

  4. Non-Refundable Items: a. Downloadable Products: Products that are delivered electronically and downloaded are non-refundable. b. Gift Cards: Gift cards are non-refundable.

  5. Return Shipping: a. Return Shipping Costs: Customers are responsible for the cost of return shipping, except in cases of defective or damaged products. b. Return Authorization: Obtain authorization from our customer support team before returning any products.

  6. Exchanges: a. We do not currently offer exchanges. If you wish to exchange a product, please follow the return process and place a new order.

  7. Late or Missing Refunds: If you haven't received your refund within the specified time frame, please check your bank account first. If the issue persists, contact your credit card company or bank. If the problem remains unresolved, please contact us.

  8. Changes to This Policy: We reserve the right to update or modify this Cancellation and Refund Policy at any time. The date of the last update will be indicated at the beginning of this document.